Frequently Asked Questions
Straight answers on quoting, files, tolerances and lead times
STEP (.stp/.step) is preferred, along with a PDF drawing for tolerances, threads and finish callouts. We also accept Parasolid, IGES and native SolidWorks files. No drawing? We'll machine to ±0.005″ default tolerance and note it on the quote.
Prototypes ship in 3–7 business days; low-volume production in 2–3 weeks; full production programs are scheduled to your kanban or blanket-order dates.
Yes — true expedite slots are held open daily. 24–72 hour turnaround is possible on many milled and turned parts for a quoted premium.
We ship worldwide for non-ITAR work with full commercial invoicing and HS codes. ITAR hardware ships only per your export license.
Net 30 for established accounts; first orders are card or ACH. Production programs can be structured with milestone billing.
If your question isn't answered above — a tricky tolerance, an exotic alloy, an NDA before you send files — reach a real engineer directly. We'd rather spend ten minutes now than quote the wrong thing later.
Every quote includes a free DFM review, every order ships with a Certificate of Conformance, and every promised date is a date a real scheduler committed to — not an optimistic estimate. If we ever miss, you'll know before you do.
STILL HAVE A QUESTION?
Engineering Support Desk
+1 (775) 555-0148
Tip: Attach your STEP file and drawing to the first email — you'll usually get an answer and a price in the same reply.